Quality Assurance and Value Chain
In this section, we introduce our quality assurance structure and our relationship with the stakeholders in our value chain.
Quality Assurance
Quality Management System
We have acquired ISO 9001 certification and have established a structure to maintain and improve the quality assurance of products and goods as well as quality in the broad sense of each operation that provides these products and goods.
Quality Policy
We will establish quality assurance with the participation of all employees and provide products and goods that satisfy customers in a timely manner.
We will contribute to the realization of a sustainable society with our outstanding products, goods, and services.
- ❶ We will comply with all laws and regulations applicable to our business activities.
- ❷ We will strive to have adequate communication opportunities to ensure that stakeholders’ requirements and expectations are reflected in our business environment.
- ❸ We will strive to develop products and goods that reflect the requirements and expectations of our customers.
- ❹ We will always strive to provide products and goods of consistent quality and at economical cost to customers.
- ❺ We will review our Quality Policy as appropriate to the business environment.
- ❻ We will strive to reduce complaints and accidents.
- ❼ We will strive to ensure that this Quality Policy is understood and implemented by all of our employees.
- ❽ We will strive to educate our employees with the aim of improving our business performance capabilities and knowledge to meet the requirements of our customers.
- ❾ We will establish appropriate management systems for the chemical substances in our products in accordance with international agreements, targets, laws, and regulatory requirements.
- ❿ We will strive to continuously improve our quality management systems to ensure that they remain effective.
- ⓫ Management is the chief executive of all , quality.
Quality Assurance Structure
This structure is headed by the President, with the Environment, Safety Quality Assurance Section Managers at each factory as well as the Quality Assurance Group Leader at the Head Office area being appointed as quality control managers. In addition, the Environment, Safety, and Quality Assurance Department Manager is appointed as the overall quality control manager to coordinate the quality control managers.
■ Quality Management Dtructure
Promotion of Quality Initiatives
Quality Assurance Initiatives
We strive to confirm and continuously improve the effectiveness of our quality management systems through third-party audits as well as internal audits.
In addition, through our quality information management system, we collect quality-related information from our Customers, and analyze this information at quality meetings to help improve quality.
We actively engage in the education of our human resources through internal and external training programs to provide them with knowledge and skills related to quality.
Quality Improvement Initiatives
To improve quality and work efficiency, we hold QC circle activities, a kind of activity aimed at improving quality conducted by small groups.
This year, a total of 38 circles reported their activities, and four circles, representing their factories, made presentations at a QC circle convention.
Value Chain
Value Chain Management
We strive to deepen communication and make , continuous improvements in order to meet the demands and expectations of our stakeholders throughout the value chain, from research and development to raw material procurement and disposal.
■ Value Chain Structure
